Shipping & Delivery Policy
At RENGU, we understand that luxury lies in the details—including how your premium beauty creations are packaged, preserved, and dispatched. We take ultimate care to ensure our fresh botanical pastes and fragile handcrafted nails arrive in pristine, gallery-worthy condition.
1. Fulfillment Processing Timelines
To safeguard the artisan quality of our catalog, our micro-batch processing works under these timelines:
- Organic Henna Cones: Mixed, sifted, cured, and rolled on-demand. Cones are dispatched within 24 hours of preparation to guarantee maximum stain depth and enzymatic enzyme values.
- Couture Press-on Nails: Hand-primed, painted, detailed, and clear gel-cured. Standard catalog sizes are dispatched within 2 business days. Custom dimension orders require 3-4 business days for meticulous detail painting.
- Dropper Droppers & Accessories: Packed and shipped within 24 hours of payment settlement.
2. Shipping Classes & Surcharges
We provide two distinct methods of secure, tracked shipping within India:
| Shipping Class | Fulfillment Target | Rate |
|---|---|---|
| Standard Premium Box | 3-5 Business Days | Free |
| Express Concierge Air | 1-2 Business Days | ₹250.00 Flat |
* Note: For perishable organic henna cones, we strongly recommend Express Concierge Air shipping to ensure maximum freshness during transit.
3. Packaging Security Standard
All products are shipped in our signature double-walled RENGU cases featuring internal structural cushions, gold embossed luxury linings, and protective thermal wrap shields for henna cones to preserve cooler temperatures throughout transit.
4. Real-time Courier Tracking
Once your package leaves our salon boutique, a dispatch notice containing your active tracking reference link (Bluedart / Delhivery / IndiaPost networks) will be sent automatically to your registered mobile and email.